Meet the team

The focus of all that we do here at Future HSC has always been people.

We believe it is vitally important never to lose sight of why we exist as an organisation and we are passionately committed to all the people connected with Future HSC: our tenants and service users, their families and carers, our staff, our Board members and our partners. We hope this is evident in all our activities and invite you to share this with us by exploring the following:

  • We invite you to meet the team which includes: our Board Members, Managers, Housing Officers, Support Workers, Trainers, Human Resources Personnel and Repair and Maintenance Staff.
  • Listen to personal stories and video testimonials – learn how Future HSC has focused on involving people including tenants and service users; carers and families, volunteers, staff members, and all our friends and partners, particularly through the Flexible Future Forum and Friends of Futuregroups – in the development, growth and delivery of compassionate and effective services.
  • Hear from people we’ve helped as some of those involved with us over the years in many different capacities, share their experiences at Future HSC.
  • Learn about our comprehensive programme training and development for all.

Learn about our wider network of Partners who work with us to deliver the very best packages of services to those that need them across Birmingham Gloucester, Derby, Leicester and Cheshire.

Board Members

Tessa Griffiths

Chairperson and Director

Tessa was born and grew up in Birmingham and has worked in health for over thirty years. She began her working life as a medical secretary and subsequently completed an MA in Health Management. Tessa’s experience is wide and varied: from clinical research to community health involvement projects.

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Tessa’s specific interests and experiences are in long-term medical conditions, older adults, carers, health inequalities, Black and Minority Ethnic communities and mental health. Tessa was an active Non-Executive Director for the Heart of Birmingham teaching Primary Care Trust for eight years and a stakeholder governor for the Birmingham and Solihull Mental Health Foundation Trust. Tessa continues to volunteer for local and national charities.

Bernadette Lynch

Director

Bernadette began her professional life in the field of law. Having studied law at the Universities of Birmingham (LL.B Hons), Pennsylvania (LL.M) and the College of Law, Chester, she spent the first twenty years of her working life practising as a commercial solicitor and teaching academic law at the Universities of Oxford, Warwick and Birmingham where she specialised in medical law, negligence and intellectual property.

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Following lived experience of mental distress, Bernie’s work has now taken a new direction. Following study with the Open University in Mental Health and Distress, she now trains and teaches in the fields of mental health awareness, mental health law, and service user development in a wide range of statutory and voluntary settings.This work has included training staff at organisations such as the Magistrates’ Court Service, Birmingham Social Services Department, The Independent Police Complaints Commission and The Law Society; teaching trainee mental health nurses and social workers at degree level; and delivering courses designed to improve the confidence, skills and wellbeing of those who have experienced mental distress.

Her particular interests include mental health and spirituality, wellbeing, and mental health and the creative arts. She has recently completed an Open University module in creative writing, has had some of her poetry published, and is developing an expertise in bibliotherapy which is the use of poetry and literature to assist relaxation and self-expression and to develop skills and confidence.

She has also undertaken a number of governance roles in recent years. In addition to her position at Future, she has also served as Chair of Governors at a local Infant and Nursery School and as a Non-Executive Director on the Board of the Provider Arm of South Birmingham PCT.

Kwame Senyah

Finance Director ACCA

After moving to the UK from Ghana in 1996, Kwame Senyah trained as an accountant at Emile Wolfe and completed his studies at FTC (Financial Training Company), gaining his ACCA accreditation in the year 2000. He worked as an accountant for a general practice in Leyton, London before moving to Birmingham with his wife and young family.

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Kwame has been with the Company since its inception as the Director of Finance and has been key to the continued growth of the organisation.

Vikki Holloway

Director

Vikki has worked in the social housing and public sectors for over 25 years in a variety of roles including service delivery, operations and strategy. She currently runs her own business supporting organisations to foster a positive approach to change at the individual and organisational level.

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Vikki believes that when people, and organisations, focus on what works well amazing things can happen. As an Appreciative Inquiry facilitator she favours an Appreciate approach at work and in her own life. She is a board member at Bromsgrove District Housing Trust; a Fellow of the Chartered Management Institute and a member of the Association of Corporate Governance Practitioners.

Supported Living/Crisis House Services

Jennifer Burton

Operations Manager

Jennifer joined Future HSC with over 20 years’ as a qualified HCPC registered Social Worker, with extensive front-line experience of working with adults within the private and public sector. Jennifer’s experience includes working with adults with varying degrees of learning, physical, dual diagnosis and enduring Mental illness.

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Jennifer’s professionalism extends to integrated working with a variety of health and social care teams and collaborative partnership working with voluntary agencies. Jennifer has a long history with Future HSC that includes working for 10 years in one of our sister companies. Jennifer utilised her skill, knowledge and experience to significantly contribute to shaping the future direction of the company, developing and skillfully implementing the Business plan.

Jennifer’s particular strengths are in policy development, new service development, marketing and profile raising, undertaking assessments of potential service users, and identifying suitable housing in the local regions for service users. All of which she does alongside working closely with commissioning teams to develop new supported living services for adults with Learning Disability.

Natalie Carroll

Registered Manager

Born and raised in Birmingham and Natalie has an impressive 20yrs experience working in the care field. It all started working in a Nursing home where Natalie successfully completed her NVQs before moving on to University to complete her diploma in Mental Health Nursing. A further 3 years studying Natalie also received her certificate of higher education in Health Studies and starting her family.

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Natalie worked in a dual diagnosis home for people with enduring Mental Health issues and Learning Disabilities before starting her journey with Future in 2007. Natalie was a Project Lead for a Mental Health respite in Moseley for 12 years where she gained her Level 4 and 5 Health Care Management qualifications. Natalie’s dedication and hard work culminated in her 2019 promotion to Registered Manager.

Natalie brings a dedication and empathetic nature to a very demanding role. Her eagerness to develop and contribute to finding the best care possible for clients was the perfect starting point for our exploration to find a new way of working and monitoring clients and staff progress. Natalie has enjoyed being one of the pioneering managers to develop and use CAREIS APP for care interventions as we moved to larger sites accommodating more staff ensuring increased specialised one-to-one support for each and every service user who comes through our doors.

Shirley Queeley

Registered Manager

Shirley was born and grew up in Birmingham and has worked in the care field for over 20 years.  Shirley began her working life as a Support Worker supporting clients who were diagnosed as with Learning Disabilities.

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Shirley joined Future Health and Social Care in October 1999, and continued to increase her experience and knowledge by attending specialised various courses and gaining higher level qualifications in Mental Health.

Shirley managed a respite in Moseley for people with enduring mental health issues working alongside Birmingham and Solihull Mental Health Foundation Trust, Home Treatment Teams.  Shirley specialises in a person centred approached ensuring, equality and diversity for the service users.

Shirley was promoted from Project Lead to Deputy Domiciliary Care Manager before her recent role as Registered Domiciliary Care Manager, where she can bring her years of experience, knowledge and empathy to staff and service users alike.

Donna Manyozo

Service Manager

Donna Manyozo was born and grew up in Harare, Zimbabwe before arriving in England to improve her qualifications and increase her experience.   Donna holds LCCI diploma in Marketing, Advertising and Public Relations.

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Donna joined Future in 2008 as a Night Support Worker but continued to pursue more knowledge, attended various courses and gained qualifications in mental health.   Donna became a Day Support Worker in 2009 before a further promotion saw Donna achieve the role of Project Lead managing a respite in 2011.

Donna became the deputy Domiciliary Care Manager in 2013; actively supporting the Registered Manager in the day-to-day running of the mental health and domiciliary services.Donna conducts quality audits, ensuring that individual care plans are implemented and reviewed regularly.  Donna is also the Health and Safety lead for the mental health and domiciliary services.

Donna holds a Level 5 diploma in Leadership for Health and Social Care (children and young people services) – Adult Management.  Donna is currently in her final year studying BA (Hons) Health studies at the University of Wolverhampton.

The Registered Manager and her Deputy work tirelessly to ensure that staff provide a caring environment for all service users through high standards of professional practice which is conducive to physical, emotional, social, intellectual and spiritual needs of the service user.

Housing Department

Chantelle Millward

Housing and Support Manager

Chantelle is a Counselling graduate who specialised in Working with Children, Young People and Families. Chantelle brings her empathetic understanding and management to her role.

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As the team leader for the housing services, Chantelle ensures the housing officers who deliver the organisations’ intensive housing support, provide a service that is responsive to need – encouraging support that increases resilience; encourages social access and development, are developed and supported both professionally and organisationally. Chantelle is also the Health and Safety lead for the housing department.

Chantelle regularly liaises with partnership and professionals such as the Police, Social Workers, After Care Workers, to ensure our tenants receive a seamless service from all professionals involved in their lives.

Accreditations
Innercity100 Winner 2002
IUKE Award Host Company Status
iSE Social Enterprise Hero 2009
West Bromwich Building Society Achiever of the Year Award
Wind Rush Gold Standard Winner 2002
West Midlands Minority Ethnic Achievement Award 2009