Your Privacy

Website privacy and cookies policy

Key Details

This website Privacy Policy describes how Future Health and Social Care Association CiC (FHSC) protects and makes use of the information you give the company when you use this website.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners.  Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

This policy is updated annually. The latest version is published on this website.

This website policy was updated in May 2023


Future Health and Social Care Association takes a proactive approach to user privacy and aim to ensure that the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy (see Data protection: The Data Protection Act – GOV.UK ( ).

We gather and use certain  information about individuals in order to enable certain functions on this website and collect information to obtain a clearer understanding of how visitors use this website.

Cookies and how we use them

What is a cookie?

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website onto their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

How we use cookies

This website uses cookies to better the users experience whilst visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or mobile device. This complies with legislation requirements for websites to obtain explicit consent from users before reading files such as cookies on a user’s computer or mobile device.

This website uses tracking software to monitor its visitors to better understand how they use the site.  This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information: [Privacy Policy – Privacy & Terms – Google]. No personal information is stored, saved or collected.

Contact & Communication

What data we collect?

Users contacting this website and/or Future HSC can do so at their own discretion and data is voluntarily submitted by users using our online forms giving information for booking a repair, contacting Future HSC or your feedback about us.

We will not sell, rent, exchange email lists or share your information with third parties for marketing purposes. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation (GDPR).  Every effort has been made to ensure a safe and secure delivery of forms submitted via the internet/email but we advise users that they are doing so at their own risk because we cannot guarantee the security of any information you transmit to us.

How is your data stored?

As stated above we take every effort to ensure your data is transmitted to us securely; on receiving your information we also ensure that it is securely stored on your systems. All information submitted via our online forms are stored on our email database and your repairs request is inputted into our Housing Management System to ensure your request is booked in and resolved by our Maintenance Team.

Your consent

On submission of our online form(s) you are consenting to your information to be used as stated in this Privacy Policy. Future HSC will use your data in accordance with the Data Protection Policy and General Data Protection Regulation (GDPR).

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to take caution before clicking any external web links mentioned throughout this website.

We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and Future HSC cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and Future HSC participate on are custom to the Terms and Conditions (ref) as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate and engage upon them with care in regards to their own privacy and personal details.  Future HSC will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

Users are advised to take caution before clicking any shortened urls published on social media platforms by this website and Future HSC. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore Future HSC cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

  • Data Protection Policy and General Data Protection Regulation (GDPR)
  • Privacy and Electronic Communications Regulations 2003
  • Facebook Privacy Policy
  • Google Privacy Policy

Future Health and Social Care Association CiC
‘working for a better future’
Registered in England No 3210205.

Registers Address: 13th Floor Cobalt Square, 83-85 Hagley Road, Edgbaston, Birmingham, B16 8QG| Email:
| Tel: 0121 265 2650

Innercity100 Winner 2002
IUKE Award Host Company Status
iSE Social Enterprise Hero 2009
West Bromwich Building Society Achiever of the Year Award
Wind Rush Gold Standard Winner 2002
West Midlands Minority Ethnic Achievement Award 2009